Account and data deletion

How to request deletion

From the app

• Open the Profile tab, then tap Supprimer mon compte (Delete my account) at the bottom of the page.
• Confirm: your account will be permanently deleted after 30 days. Until then, you can reactivate it by signing in again. The request is refused while a booked trip is still upcoming.

By email

• Email support@gettravelbook.com from your account email address, with the subject "Account deletion".
• Include your name and the phone number associated with the account so we can identify you.

Processing time

Your request is processed within a maximum of 30 days. You receive a confirmation once deletion is complete.

Data concerned

After 30 days, permanent deletion erases your login credentials and the following data:

• Your profile: last name, first name, title, contact details (email, phone).
• Your ID documents (photos and number).

Data retained

Some data may be retained, in anonymized form or for the strictly necessary period, to meet our legal and accounting obligations:

• Transaction records, kept in accordance with the legal and tax obligations in force in Burkina Faso.
• Your history (trips, bookings, exchanges with support and the assistant), attached to an anonymized profile.
• Security logs (connections, boarding checks): kept for a maximum of 12 months, then deleted automatically.