You can request deletion of your TravelBook account and the associated personal data at any time. The request is handled free of charge.
How to request deletion
From the app
- Open the Profile tab, then Support / Help.
- Send an account deletion request.
By email
- Email support@gettravelbook.com from your account email address, with the subject "Account deletion".
- Include your name and the phone number associated with the account so we can identify you.
Processing time
Your request is processed within a maximum of 30 days. You receive a confirmation once deletion is complete.
Data deleted
- Your profile: last name, first name, title, contact details (email, phone).
- Your ID documents (photos and number).
- Your login credentials and access to your account.
- Your assistant conversations and preferences.
Data retained
Some data may be retained, in anonymized form or for the strictly necessary period, to meet our legal and accounting obligations:
- Transaction records, kept in accordance with the legal and tax obligations in force in Burkina Faso.
- Security logs (connections, boarding checks): kept for a maximum of 12 months, then deleted automatically.
For any question about your data:
support@gettravelbook.com. You may also refer the matter to Burkina Faso's Data Protection Authority (CIL).
TravelBook