Terms of Use

1. Purpose and acceptance

• Creating an account and using the app constitute full acceptance of these terms, in accordance with Law No. 045-2009/AN governing electronic services and transactions in Burkina Faso.
• Registration is reserved for persons at least 18 years old. Minors travel under the responsibility of their legal guardian.
• These terms may be updated; you will be notified by in-app notification or email, and continued use constitutes acceptance.

2. Traveler rights and obligations

• You warrant the accuracy of the information provided at registration.
• The ID document submitted must be genuine, valid and in your name. Using a forged document or one belonging to a third party is a criminal offense and results in account deletion and reporting to the authorities.
• You are solely responsible for keeping your credentials confidential; any booking made from your account is binding on you.
• Cancellations, refunds and rescheduling are governed by each transport company's policy.
• Failing to meet departure times is your responsibility; no refund is due for a missed boarding.
• Reselling or transferring tickets to third parties is prohibited.

3. Transport company obligations

• Companies publish accurate information about their trips, fares and schedules, and operate their lines in compliance with Burkina Faso's land transport regulations.
• Any delay over 30 minutes must be reported to passengers.
• The company ensures regular maintenance and technical compliance of its vehicles, as well as the mandatory insurance coverage of passengers.
• If a trip is cancelled by the company, affected passengers are fully refunded.
• Verifying passenger identity at boarding is mandatory.
• Any incident or accident must be reported to TravelBook within 24 hours.

4. Personal data protection

• Your data is processed in accordance with Law No. 001-2021/AN of 30 March 2021 on the protection of personal data, under the supervision of Burkina Faso's Data Protection Authority (CIL).
• For users located in the European Union, TravelBook applies the principles of the GDPR (Regulation EU 2016/679).
• ID documents collected are used solely for account verification and travel safety; they are never sold or transferred to third parties.
• You have rights of access, rectification, erasure, objection and portability — see our Privacy Policy.

5. Payments and electronic transactions

• Payments are made via electronic money issuers licensed by the BCEAO (Orange Money, Moov Money, Coris Money, Sank Money), in accordance with WAEMU regulations.
• TravelBook stores no bank or mobile money data; providers comply with international security standards (PCI-DSS).
• Each transaction is timestamped and logged; an electronic receipt is available in the app.
• The electronic ticket (QR code) serves as a travel document once payment is confirmed.

6. TravelBook's responsibilities

• TravelBook is a connecting platform: we provide no transport service and do not act as a carrier.
• Seat availability shown is indicative and may change in real time.
• TravelBook reserves the right to suspend any account showing fraudulent activity or breaching these terms.
• TravelBook cannot be held liable for commercial disputes between travelers and companies, nor for damages arising from the performance of the transport.

7. Governing law and disputes

• These terms are governed by the law of Burkina Faso and, on a supplementary basis, by the OHADA uniform acts.
• In case of dispute, an amicable solution is sought first with TravelBook support, which responds within 30 days.
• Failing an amicable agreement, jurisdiction is granted to the courts of Ouagadougou (Burkina Faso).
• Mandatory consumer-protection provisions of the user's country of residence remain applicable where more favorable.